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NEW ELECTRONIC QUEUE MANAGEMENT SYSTEM TO REMOVE DELAYS AT KYRGYZ BORDERS

Bishkek, 29 November 2024 — The State Customs Service of Kyrgyzstan, in cooperation with the Ministry of Economy and Commerce, is launching a pilot Electronic Queue Management System (eQMS) at the Kyzyl-Kiya Road border crossing with Uzbekistan. The eQMS will streamline border-crossing procedures for truck drivers, optimize logistics, and support Kyrgyzstan’s economic and regional trade integration goals.

The eQMS pilot leverages digital solutions to improve traffic flow and border efficiency. Beginning 30 November 2024, truck drivers can reserve a time slot via the eQMS website (kezek.gpti.kg) and enter a designated waiting zone at the appointed time.

This initiative funded by the European Union (EU) is implemented with technical support from the International Trade Centre (ITC), a United Nations special agency, as part of its Ready4Trade Central Asia: Fostering Prosperity Through the Trans-Caspian Transport Corridor project.

“The launch of the eQMS is a transformative step toward more efficient and transparent border operations,” noted Almaz Saliev, Deputy Chairman of the State Customs Service of the Kyrgyz Republic. This system is not only an operational improvement but also a commitment to a modern, user-cantered approach to border management.”

“Through the eQMS, we are creating a transparent, reliable, and convenient process for crossing the border, ultimately benefiting Kyrgyzstan’s economic development and strengthening ties with regional partners,” stated Iskender Asylkulov, Deputy Minister of Economy and Commerce of the Kyrgyz Republic.

“The European Union is proud to support Kyrgyzstan's efforts to modernize its border management through the eQMS pilot initiative,” said Marilyn Josefson, Ambassador of the European Union to the Kyrgyz Republic. “Improving soft connectivity and facilitation of trade and border procedures is a crucial step in advancing the operational efficiency of the Trans-Caspian Transport Corridor and supporting the internationalization of Central Asian businesses, ultimately fostering sustainable economic development and stronger regional integration.”

“Implementing the eQMS at Kyzyl-Kiya is a key part of our mission to make cross-border trade more accessible and efficient for micro, small, and medium-sized enterprises in Central Asia,” said Adelina Harunzhen, Trade Facilitation Expert, International Trade Centre. “This system not only simplifies border crossing processes but also fosters a transparent and predictable trade environment, empowering smaller businesses to compete more effectively in global markets and contributing to sustainable economic growth in the region.”

A series of training sessions for key stakeholders were organized to ensure a smooth implementation of the eQMS. An initial event took place in Bishkek on 12 November 2024, where transport companies, logistics operators, and trade associations were introduced to the system's benefits and received step-by-step booking instructions. A practical seminar for drivers was held at the Kyzyl-Kiya border on 28 November 2024, with a focus on hands-on training and demonstrations.

For more information on the eQMS and booking procedures, visit www.kezek.gpti.kg .

 

NOTES FOR THE EDITOR                                             

About Ready4Trade Central Asia: Fostering Prosperity Through the Trans-Caspian Transport Corridor (2024-2028)

This four-year technical assistance project funded by the European Union (EU) aims to advance the EU-Central Asia connectivity agenda through increasing the operational efficiency of the Trans-Caspian Transport Corridor and internationalisation of Central Asian business. This will be achieved through simplifying cross-border formalities to attract trade and sustainable investment; improving regional coordination to foster trade and transport connectivity; and enhancing the competitiveness of micro, small and medium-sized enterprises to facilitate their access to regional and EU markets, including through leveraging the Trans-Caspian Transport Corridor.

About the International Trade Centre

The International Trade Centre is the joint agency of the World Trade Organization (WTO) and the United Nations. ITC assists small and medium-sized enterprises in developing and transition economies to become more competitive in global markets, thereby contributing to sustainable economic development within the frameworks of the Aid-for-Trade agenda and the United Nations’ Sustainable Development Goals. As part of its mandate, ITC provides technical assistance to beneficiary countries to help them improve business conditions and enhance border management operations, including measures to implement the WTO Trade Facilitation Agreement (TFA).

For more information, visit www.intracen.org .

 

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Susanna Pak

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