ACTIVITIES

• Implementation of Data Centre to ensure well functioning ICT systems.
• Trainings and workshops to introduce a service culture at TRA.
• Improving communication with taxpayer by implementing a communication strategy.
• Implement a strategy to strengthen the quality of internal audit at TRA.
• Implement a strategy that identifies and addresses the most frequent forms of non-compliance amongst taxpayers.

EXPECTED RESULTS/IMPACT

Expected results:

• Increased tax revenue collection through voluntary compliance.
• Reduced costs of compliance.
• Improved reliability and availability of TRA systems, e.g. for e-filing, to make paying taxes easier.
• Improve service delivery to taxpayers through a better service culture, communication and improved feedback mechanisms.

Impact

• 16.7% increase in tax revenues.
• >90% of taxpayers file taxes online.
• Improved taxpayer communication and feedback mechanisms
• High Availability Data Centre procured.
• Strategy to identify and address non-compliance of taxpayers adopted.