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THE CONSULAR PROTECTION OF EU CITIZENS

What is consular protection?

Consular protection is the help an EU Member State can provide to its citizens in case they need assistance abroad. Typically, consular protection can include cases such as:

  • A need for emergency travel documents;
  • A serious accident or serious illness;
  • Relief and repatriation in case of an emergency;
  • Being a victim of crime;
  • Arrest or detention;
  • Death.

ARE YOU AN EU CITIZEN IN NEED OF CONSULAR PROTECTION IN LESOTHO?

You can follow these steps

EU citizens in Lesotho must contact the EU Embassy/Consulate/Honorary Consul resident in South Africa for Consular protection.

The following EU Member States each have resident Embassies in South Africa:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden.

Estonia and Malta are represented by an Honorary Consul.

If your EU Member State has no local representation or no resident Embassy/Consulate/Honorary Consul able to provide consular protection in Lesotho, you can turn to another EU Member State for consular protection.

Please note that the EU Delegation in Lesotho cannot provide direct consular assistance.

The contact details of the resident EU Member States Embassies and Consulates in South Africa are listed in the EMBASSIES and CONSULATES sections of this page.

WHAT CAN YOU DO TO HELP?

As an EU citizen, you can take simple steps to make consular protection more effective, for example:

  • Following the travel advice issued by your country’s Foreign Ministry.
  • Visiting the website of EU Delegations for information on EU Member State presence outside of the EU, and following their social media accounts.
  • Registering with your Embassy or Consulate and/or through dedicated platforms to signal your presence abroad, if applicable.
  • Other tips include keeping an electronic copy of your travel documents, subscribing to a travel insurance or saving crisis contact details.

EMBASSIES

CONTACT INFORMATION FOR EU MEMBER STATES RESIDENT IN PRETORIA, SOUTH AFRICA

Austria 

454 A Fehrsen Street 
Brooklyn, Pretoria 
Tel:  +27 (0) 12 452 9155 
Fax:  +27 (0) 12 460 1151 
Email:  [email protected] 
Website: https://www.bmeia.gv.at/en/austrian-embassy-pretoria
Facebook: @OesterreichischeBotschaftPretoria
Twitter: @AustriainZA 

Belgium 

625 Leyds Street 
Muckleneuk, Pretoria  
Tel: +27 12 440 3201 
Fax: +27 12 440 3216 
Email: [email protected] 
Website: https://southafrica.diplomatie.belgium.be/en
Facebook: @BelgiumEmbassyPretoria 
Twitter: @BelgiumPretoria

Bulgaria 

1071 Stanza Bopape Street 
Hatfield, Pretoria 
Tel:   +27 (0) 12 342 3720 
Fax: +27 (0) 12 342 3721 
Email: [email protected]
Website: https://www.mfa.bg/en/embassies/southafrica
Facebook: Embassy of the Republic
of Bulgaria in Pretoria

Croatia 

Ozmik House, 165 Lynnwood Road
Brooklyn, Pretoria 
P.O. Box 11335, 0028 Hatfield, Pretoria 
South Africa 
Tel:   +27 (0) 12 342 1206 
Fax:   +27 (0) 12 342 1819 
Email: [email protected]  
Website: https://mvep.gov.hr/za/en

Cyprus 

375 Marais Street 
Brooklyn, Pretoria 
Tel:   +27 (0) 12 346 3298 
Fax:   +27 (0) 12 340 0024 
Email: [email protected]
Website: www.mfa.gov.cy
Facebook: High Commission of the Republic
of Cyprus in Pretoria

Czech Republic 

936 Pretorius Street 
Arcadia, Pretoria 
Tel:   +27 (0) 12 431 2380 
Fax:   +27 (0) 12 430 2033 
Email: [email protected] 
Website:  https://www.mzv.cz/pretoria
Facebook: Embassy of the Czech
Republic in Pretoria

Denmark 

iParioli Office Park, Block B2 
1166 Park Street 
Hatfield, Pretoria 
Tel:   +27 (0) 12 430 9340 
Fax:   +27 (0) 12 342 7620 
Email: [email protected] 
Website: http://sydafrika.um.dk/
Facebook: @DKEMBinSA  
Twitter: @DKAMBinSA
LinkedIn: Embassy of Denmark in South Africa

Finland 

628 Leyds Street 
Muckleneuk, Pretoria 
Tel:   +27 (0) 12 343 0275 
Fax:   +27 (0) 12 343 3095 
Email: [email protected] 
Website: https://finlandabroad.fi/ 
Facebook: @FinnishEmbassyPretoria  
Twitter: @FinEmbPretoria
Instagram: @finlandinsouthafrica
LinkedIn: Team Finland South Africa

France 

250 Melk Street 
New Muckleneuk, Pretoria 
Tel:   +27 (0) 12 425 1600 
Fax:   +27 (0) 12 425 1609 
Email: [email protected] 
Website: https://za.ambafrance.org/ 
Facebook: @FranceinSA 
Twitter: @FrenchEmbassyZA
Instagram: @franceinsouthafrica
LinkedIn: France in South Africa

Germany 

201 Florence Ribeiro Ave 

Groenkloof, Pretoria  
Tel:  +27 (0) 12 427 8900 
Fax:  +27 (0) 12 343 9401 
Email: [email protected]
Website: https://southafrica.diplo.de
Facebook: @GermanyinSA
Twitter: @GermanEmbassySA
Instagram: @khombisagermany

Greece 

323 Alpine way and Village road,
Lynnwood, Pretoria 
Tel:  +27 (0) 12 342 7136 
Fax:  +27 (0) 12 430 4313 
Email: [email protected] 
Website: www.mfa.gr/pretoria

Hungary 

959 Arcadia Street 
Hatfield, Pretoria 
Tel:  +27 (0) 12 430 3020 
Fax:  +27 (0) 12 430 3029 
Email: [email protected]  
Website: https://pretoria.mfa.gov.hu/eng
Facebook: @HunEmbassy.Pretoria

Ireland 

2nd Floor, Parkdev Building, Brooklyn Bridge Office Park  
570 Fehrsen Street 
Brooklyn, Pretoria 
Tel:  +27 (0) 12 452 1000 
Fax:  +27 (0) 12 342 4752 
Email: [email protected] 
Website: https://www.ireland.ie/en/southafrica/pretoria/
Facebook: @IrlEmbPretoria
Twitter: @IrlEmbPretoria
Ambassador: @IrlAmbRSA
Instagram: @irlembpretoria

Italy 

796 George Avenue 
Arcadia, Pretoria 
Tel:  +27 (0) 12 423 0000 
Fax:  +27 (0) 12 430 5547 
Email: [email protected] 
Website: 
https://ambpretoria.esteri.it/en/
Facebook: @ItalyinSouthAfrica
Twitter: @Italyin_SA
Instagram: @italyinsouthafrica

Netherlands 

210 Florence Ribeiro / Queen Wilhelmina Avenue 
Cnr Muckleneuk Street 
0181 New Muckleneuk 
Pretoria 
Tel:  +27 (0) 12 425 4500 
Fax:  +27 (0) 12 425 4511 
Email: [email protected] 
Website: 
https://www.netherlandsandyou.nl/web/south-africa/about-us
Facebook: @NetherlandsEmbassySA  
Twitter: @NLinSouthAfrica
Instagram: @cocreatesanl
LinkedIn: Netherlands Embassy and Consulate in South Africa

Poland 

14 Amos Street 
Colbyn, Pretoria 
Tel:  +27 (0) 12 430 2621 
Fax:  +27 (0) 12 430 2608 
Email: [email protected]
Website: https://www.gov.pl/web/southafrica
Twitter: @PLinSouthAfrica

Portugal 

599 Leyds Street  
Muckleneuk, Pretoria 
Tel:  +27 (0) 12 341 2340 
Fax:  +27 (0) 12 341 3975 
Email: [email protected] 
Website: https://pretoria.embaixadaportugal.mne.gov.pt/en/
Facebook: Embaixada de Portugal em Pretória

Romania 

877 Justice Mohamed Street 
Brooklyn, Pretoria 
Tel:  +27 (0) 12 460 6941 
Fax:  +27 (0) 12 460 6947 
Email: [email protected] 
Website: http://pretoria.mae.ro/
Facebook: Ambasada Romaniei in Africa de Sud

Slovakia 

930 Arcadia Street 
Arcadia, Pretoria 
Tel:  +27 (0) 12 342 2051 
Fax:  +27 (0) 12 342 3688 
Email: [email protected] 
Website: https://www.mzv.sk/pretoria-en

Spain 

Lord Charles Building 
337 Brooklyn Road 
Brooklyn, Pretoria 
Tel:  +27 (0) 12 460 0123 
Fax:  +27 (0) 12 460 2290 
E-mail: [email protected] 
Website: https://www.exteriores.gob.es/Embajadas/pretoria/en/Paginas/index.aspx
​​​​​​​Facebook: @EmbEspPretoria
Twitter: @EmbEspPretoria
Instagram: @emb.pretoria

Sweden 

iParioli Complex  
1166 Park Street 
Hatfield, Pretoria 
Tel:  +27 (0) 12 426 6400 
Fax:  +27 (0) 12 426 6464 
E-mail: [email protected] 
Website: http://www.swedenabroad.com/en-GB/Embassies/Pretoria/
​​​​​​​Facebook: @SwedeninSA
Twitter: @SwedeninSA
Instagram: @swedeninsa

CONSULATES

CONTACT DETAILS FOR CONSULATES OF EU MEMBER STATES IN SOUTH AFRICA

Belgium (Cape Town)

Consulate General Belgium in Cape Town
Foreshore Place
27th Floor, Room 2702
2 Riebeek Street
Cape Town
8000
Tel: +27 (0)21 419 4690
E-mail: [email protected]
Website: https://bit.ly/3NQxP3s

 

France (Johannesburg)

Consulate General of France in Johannesburg
Standard Bank Building
3rd Floor 191
191 Jan Smuts Avenue
Parktown North, Johannesburg
Tel: +27 (0)11 778 5600
E-mail: [email protected]
[email protected]
Website: https://johannesburg.consulfrance.org/-English-

 

France (Cape Town)

Consulate General of France in Cape Town
78 Queen Victoria Street
Gardens, Cape Town
8001
Tel: +27 (0)21 423 1575
+27 (0)21 405 3000
Emergency:
+27 (0) 834 604 360
E-mail: [email protected]
Website: https://lecap.consulfrance.org/-English-

 

Germany (Cape Town)

Consulate General of the Federal Republic of Germany in Cape Town
4 Stirling Street
Zonnebloem, Cape Town
7925
Tel: +27 (0)21 405 3000
Website: https://southafrica.diplo.de/sa-en/sa-consular/sa-appointments/2187368#content_1

Greece (Cape Town)

Consulate General of Greece in Cape Town
19th Floor – Reserve Bank Building
60 St. George’s Mall
Cape Town
8001
Tel: +27 (0)21 424 8160
E-mail: [email protected]

Greece (Johannesburg)

Consulate General of Greece in Johannesburg
Fortune Kunene House
261 Oxford Road
Illovo 2196
Johannesburg
Tel: +27 (0)11 241 2300
E-mail: [email protected]
Website:  https://bit.ly/3aYzfu4

Italy (Cape Town)

Consulate General of Italy in Cape Town
2 Grey’s Pass
Gardens, Cape Town
P.O. BOX 15865 - Vlaeberg 8018
Tel: +27 (0)21 487 3900
Emergency: +27 (0) 83 398 3010
Fax +27 (0)21 424 0146
E-mail: [email protected]   
Website: www.conscapetown.esteri.it
Facebook: Consolato d'Italia a Cape Town
Twitter:  @ItalyinCapeTown

 

Italy (Johannesburg)

Consulate General of Italy in Johannesburg
37 First Avenue, Houghton Estate
2198
Johannesburg
Tel: +27 (0)11 728 1392 / +27 (0)11 728 1393
Emergency: +27 (0) 82 854 4725 (only for emergencies outside business hours)
E-mail: [email protected]  
Website: https://bit.ly/3NOsv0e
Facebook: @ConsJhb 

 

Netherlands (Cape Town)

Consulate General of the Kingdom of the Netherlands in Cape Town
100 Strand Street,
Cape Town
Tel: +27 (0) 21 421 5660
E-mail: [email protected]

 

 

 

 

Portugal (Cape Town)

Consulate General of Portugal in Cape Town
Suite 1005, 10th Floor, Main Tower,
Standard Bank Centre,
Hertzog Boulevard,
Cape Town, 8001
P.O. Box 3433, Cape Town, 8000
Tel: +27 (0)21 418 0080/1
Fax: +27 (0)21 418 0084/1
E-mail: [email protected]

 

Portugal (Durban) 

Consulate General of Portugal in Durban
320 West Street, 16th Floor, Suite 1612
P.O. Box 315, Durban, 4019
Tel: +27 (0)31 312 4854
Fax: +27 (0)31 312 4854
E-mail: [email protected]

 

 

 

Portugal (Johannesburg)

Consulate General of Portugal in Johannesburg
15 Ernest Oppenheimer Avenue
Bruma, 2198
P.O. Box 480, Bruma 2026
Tel: +27 (0)11 622 0645
Emergency: +27 78 344 6495
Website: https://joanesburgo.consuladoportugal.mne.gov.pt/en/
E-mail: [email protected]

 

 

Romania (Cape Town)

Consulate General of Romania in Cape Town
Helderberg House
24 Highwick Drive
Kenilworth, Cape Town
Tel: +27 (0)21 761 1781
Fax: +27 (0) 761 2657
E-mail: [email protected]
Website: https://www.mae.ro/en/romanian-missions/3258

 

Romania (Pretoria)

Consular Section at Embassy of Romania
877 Justice Mahomed Street, Brooklyn, 0181, Pretoria
Tel: +27 12 4600060
Contact and Support Centre for Romanian Citizens Abroad:
Tel: +27 (0)12 460 00 61
Fax:  +27 12 460 6947
E-mail: [email protected]
[email protected] (only for Romanian citizens)
Website: https://www.mae.ro/en/romanian-missions/3258
Facebook: Ambasada Romaniei in Africa de Sud

 

Spain (Cape Town)

Consulate General of Spain in Cape Town
37 Shortmarket Street
Cape Town, 8001
Tel: +27 (0)21 422 2415/16/17/18
Fax: +27 (0)21 422 2328
E-mail: [email protected]
Website: https://bit.ly/3Qtz76a
Twitter: @cg_cabo
Instagram: @consuladoespciudaddelcabo

 

Sweden

Consulate General of Norway and Sweden in Cape Town
Office 302 North Wing
Granger Bay Court
Corner of Beach and Granger Bay Blvd
V&A Waterfront
Cape Town, 8001
Tel: +27 (0)21 200 8199
Emergency (Sweden):  +27 12 426 6400
E-mail: [email protected]
Website: http://www.cnsct.co.za/
Facebook: Consulate of Norway and Sweden in Cape Town

 

 

Honorary Consuls

Honorary Consul of Ireland

Mannete Malethole Ramaili (Ms)

Cathedral Area
Main South 1 Road
P.O. Box 7159
Maseru 100
Lesotho

Tel: +266 2232 4182
E-mail: [email protected]

Honorary Consul of the Federal Republic of Germany

Mantopi Lebofa (Ms)

German Honorary Consul
c/o Alliance Française
Corner Kingsway & Pioneer Roads
Maseru
Lesotho

Tel: +266 5725 5899
Contact: [email protected]
Languages: German, English

Royal Consulate of Denmark in Maseru

Simon Phafane (Mr)

Royal Consulate of Denmark,
Maseru Book Centre Building, Room 24
Kingsway Road, Maseru, Lesotho
P.O. Box 113
Maseru 100
Lesotho
166, Lesotho

Tel: +266 22316937
Email: [email protected]
Mob: (+266) 58 850 380
Mob: (+266) 62 850 380

Honorary Consul, The Netherlands

Rethabile Mafura (Ms)

Netherlands Consulate
Private Bag 216
Cnr Kingsway & Pioneer Rd
Maseru
Lesotho
100

Tel: +266 5853 8402
M: +266 5757 2224
Email: [email protected]
www.netherlandsworldwide.nl

 

FOR MORE INFORMATION

For more information on consular protection, see the dedicated pages on the websites of the European External Action Service (EEAS), the European Commission and the Council of the EU.