a) accessibility by telephone or e-mail during working hours of the Delegation (from 08:30am to 4:30pm during working days),
b) providing a professional, high-quality, proactive and customer-oriented service;
c) delivering optimum cost-efficient solutions: the most economic delivery options, if applicable;
d) availability of online tracking system with possibility to track the sent mail or parcel by the representative of the Contracting Authority.

The Contractor shall be able to deliver by air/ground the documents and parcels collected from the EU Delegation to the recipient at the destination point and safeguard its protection during door-to-door delivery.
The Contractor shall collect the documents and parcels at the Delegation's office address upon request of the authorised person of the EU Delegation, provide, if required, the relevant packaging and complete all export and
import formalities in Fiji and destination country.

The services shall be provided to all countries in EU member states, Pacific Islands.

The indicative tender launch date is 06 February, 2024

If you are interested to participate in the procurement procedure, you may express your interest by sending an e-mail for the attention of the Head of Administration to the e-mail address mentioned below, following the instructions at the link  How to apply for an EEAS call for tenders  (Low and middle-value tenders) and stating your business name, postal address, contact person, and e-mail address.

Email address: [email protected]  

Deadline to express your interest: 02 February, 2024